Monday 18 September 2017

For Staples, it’s no longer just about office supplies

You might think that, for a company like Staples, it’s all about having the cheapest paper or the widest range of printer inks. It’s certainly about the products, Senior Director for Customer Analytics Mark Pickett told me recently, but it’s mostly about “how we engage with the customer.” (He will be speaking about “How Staples […]

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