Salesforce is continuing its buying spree with today’s announcement that it is buying data management platform (DMP) Krux.
Although deal terms were not disclosed, The Wall Street Journal and others are reporting the price tag was around $700 million. The announcement was made Monday, just before today’s opening of Salesforce’s big Dreamforce conference in San Francisco.
The purchase means that Salesforce will be able to better compete with the DMPs at its major marketing cloud competitors, such as Oracle and Adobe, and brings into the company the data needed for large-scale audience segmentation and targeting for ads.
Krux, founded in 2010, bases its targeting on its own very large CRM combined with other sources of data, so that personalized marketing and consumer experiences can be delivered to specific types of users across devices. In a blog post announcing the sale, CEO and co-founder Tom Chavez wrote that:
“Krux will extend the Salesforce Marketing Cloud’s audience segmentation and targeting capabilities to power consumer marketing with even more precision, at scale. In addition, Krux will feed Salesforce Einstein with billions of new signals, enabling companies to be even smarter about their customers.”
Einstein has lent his name to Salesforce’s recently launched artificial intelligence layer, which is now embedded throughout the company’s sales, marketing, service, and other clouds. One question is how Salesforce might tap into this new commitment to AI as it looks to mine Krux’ data treasure.
PundIT analyst Charles King emailed me that Krux will allow Salesforce customers “to finely tune customer outreach, which should improve [its] competitive positioning against Adobe” and Oracle. On the B2B side, Oracle launched in August what it described as “the largest B2B audience data marketplace.”
King added that, “over the past year or so, Salesforce has consciously broadened its solutions and service beyond its traditional CRM offerings,” largely through acquisitions.
“That’s caused some concern among [Salesforce] shareholders,” he wrote, “but I expect the company would argue that it is simply evolving in accordance with its customers’ needs and to stave off competitors.”
Krux has worked with Salesforce through its audience-targeting Active Audiences, which it introduced in March of last year. Active Audiences drew on information from its crown jewel, the CRM, to target identified customers without having to rely on cookies, which don’t work across devices. Active Audiences enabled campaigns on more than a hundred ad networks through integration with such ad tech and data providers as LiveRamp, LiveIntent, Neustar and Viant, as well as Krux.
Gartner VP Andrew Frank told me that the acquisition “wasn’t surprising,” in that it had been rumored, plus Salesforce was “overdue” to buy a DMP. Given alliance with Krux through Active Audiences, he noted that it doesn’t necessarily add capabilities as packages “a single solution.”
Last December, Salesforce picked up configure/price/quote provider SteelBrick, and it bought predictive software provider PredictionIO in February. In April, it acquired AI startup MetaMind, followed by data intelligence startup Implisit Insights in May, ecommerce platform Demandware in June (which became its Commerce Cloud), and data analytics startup Coolan in July.
In August, the company acquired business intelligence provider BeyondCore, which has said its system is so smart it knows the best questions to ask, in addition to supplying the answers. In the same month, the company also acquired word processing app Quip.
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Author: Barry Levine
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