Wednesday, 9 August 2017

Forrester report: Automation is taking over customer interaction

A robotic lawn mower If you think you’ve finally gotten a handle on customer engagement, buckle up. That’s because “automation is reshaping customer engagement,” according to a recent Forrester report on agents, bots, hardware robots and intelligent self-service solutions that will address customer-facing problems over the next 10 years. (Self-driving vehicles might also relate to […]

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source http://www.onpageseochecker.com/forrester-report-automation-is-taking-over-customer-interaction/

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